Returns & Refunds – Buy with Confidence
At Artemis Fine Arts, we stand by the authenticity and accuracy of every item we sell. Our hassle-free return policy ensures your peace of mind.
Authenticity Guarantee
If you believe an item is not authentic:
- Notify us in writing within 2 business days of receipt (based on shipping carrier tracking)
- Provide a letter from a recognized expert supporting the dispute
- If confirmed, receive a full refund, including buyer’s premium and shipping costs
- A pre-paid return shipping label or reimbursement will be provided
Returns for Listing Errors
If an item’s description, condition, provenance, or dimensions are incorrect:
- Notify us within 2 business days of receipt
- A full refund, including shipping, will be issued once the item is returned
- No returns after 20 days
Returns for Other Reasons
- Notify us within 2 days for a refund to the original payment method.
- After 5 days (but within 20 days), the item may be:
- Credited toward a future purchase, OR
- Consigned for sale through Artemis Fine Arts
- Buyer covers return shipping; original shipping costs are non-refundable.
Return Conditions
- Items must be insured and returned in original condition.
Our Promise
At Artemis Fine Arts, we guarantee every sale—so you can buy with complete confidence. Every item is legally acquired and guaranteed authentic, backed by a Certificate of Authenticity detailing its culture, provenance, and age.
For return inquiries, contact us directly.